Cookie policy

Why do we use cookies?

We use cookies to enhance your experience, to remember your progress in your training program, to better understand how our website is used, to monitor and improve our website.

By continuing to browse our website, you agree to our use of cookies. If you do not want cookies, you can manage the cookies stored on your device, or turn them off completely through your browser settings.

However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our website.

What are cookies?

Cookies are text files containing a randomly generated identifying tag (a string of letters and numbers) which is sent by a web server to a web browser and is stored by the browser. The tag is then sent back to the server each time the browser requests a page from the server.

Cookies are useful because they allow a website to recognise the device you are using and provide you with a better website experience. Cookies in themselves do not identify the individual user, just the computer or mobile device you are using via an identifying tag.

Cookies can be either “persistent” cookies or “session” cookies:
– A persistent cookie is stored by a browser and remains valid until its set expiry date, unless deleted by the user before that.
– A session cookie will expire at the end of the user session, when the user closed the browser.

How do we use cookies?

We use cookies to give you a better experience. We use cookies in the following ways:

1) Essential Cookies

These cookies are essential to provide you with the website and any services available on the website.

We use these cookies for authentication and status such as login into your account or tracking your progress in our training program.

We also use essential cookies as an element of security, to protect your account and our website generally.

2) Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

– Performance/Analytics Cookies
We use Google Analytics cookies to better understand how customers are using CitizenshipSupport.ca and to assist in managing the performance and design of CitizenshipSupport.ca.
Google will store this information. Google’s use of information is available at https://www.google.com/policies/privacy/partners/ and you Google’s privacy policy at https://policies.google.com/privacy.

– Social Media Cookies
When you share a page using a social media sharing button on our website (e.g., Facebook), the social network that has created the button will record that you have done this. Because of how cookies work, we cannot access these cookies, nor can the third parties access the data in cookies used by us.

– Advertising and Tracking Cookies
We use Google Ads cookies to measure the effectiveness of our advertising. Google will store this information.
Google’s use of information is available at https://www.google.com/policies/privacy/partners/ and you Google’s privacy policy at https://policies.google.com/privacy.

We use a Facebook pixel on our website to personalize Facebook advertisements and to analyze the use of our website. Using the pixel, Facebook collects information about the users and use of our website.
To find out about the Facebook pixel and about Facebook’s use of personal data, see the Facebook cookie policy at https://www.facebook.com/policies/cookies/ and the Facebook privacy policy at https://www.facebook.com/about/privacy.
The Facebook cookie policy includes information about controlling Facebook’s use of cookies to show you advertisements. If you have a Facebook account, you can adjust how ads on Facebook are shown to you based on data about your activity from partners by following the instructions at https://www.facebook.com/help/568137493302217.

How to control cookies?

To make full use of CitizenshipSupport.ca, your computer, tablet or mobile phone will need to accept cookies. If you’d prefer to restrict, block or delete cookies from our website, you can use your browser to do this.

Web browsers give users control over what cookies are stored, but each works slightly differently. Follow these instructions to find out how to delete and manage cookies in your browser:
https://www.aboutcookies.org/how-to-manage-and-delete-cookies