Trade Name (DBA): CitizenshipSupport.ca
The type of personal information we collect, how we get the personal information and why we have it
Most of the personal information (names and contact details) we process is provided to us indirectly by you from our payment processor PayPal after your purchase of our digital product. This information is only used to fulfill your specific request to access our online training program, unless you give us specific permission to use it in another manner.
We do not collect your payment information and we do not have access to your payment information (other than the fact that you purchased our digital product) as this is solely and independently handled by PayPal.
We use the information that you have given us in order to create your online account with us so you can access and use our training program.
How we store your personal information
Your information is stored on a secure server with an additional world-class third-party firewall.
Your account with us is only valid for 1 year so your personal information (name and email) is automatically erased from our database after 1 year.
Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.